Douglassville Veterinary Hospital at 105 Griffith Drive in Douglassville, Pennsylvania

Customer Reviews about Douglassville Veterinary Hospital

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  We've been taking my dog here since we first got him more than 10 years ago. We had zero problems with them for years. They are very clean, the staff is very friendly, and they can usually work appointments out rather quickly. A few years ago we took him in for a checkup and asked about if he should be getting his teeth cleaned since he was over 5. They said no and that there was nothing wrong with his teeth. We asked again at his next visit and the same happened. His third visit the vet said they should have started years ago and that my dog had gum disease. They pulled 5 teeth and told my mom it was her fault for not brushing them. We put it behind us. Fast forward to a few months ago. My dog developed a limp that would not go away. We took him in and they assumed it was a pulled muscle. They wrote him a prescription for an unnecessarily strong and expensive sedative when there were others that were just as effective and a quarter of the cost. He never got better and when we took him back they said we weren't keeping him still and that we couldn't let him jump on things. We HADN'T been letting him do that and crated the poor guy most of the day to protect him from himself. After they sent him to a specialist and they prescribed an unnecessary surgery for a partial acl tear he didn't even have, we took him to get a second opinion from a separate Vet. It turns out that over the past year he has been having a tumor growing in his leg that's too close to his spine now to operate on. It was fixable a few months ago but now it is going to spread to his spine and paralyze him. When the vet got the news from the third party Dr. they called us to say they were sorry my dog was going through this and that if WE would have presented them with the idea that it would have been fixed. THEY'RE THE DOCTORS THOUGH. I SHOULD NOT HAVE TO TELL THE DOCTORS HOW TO DO THEIR JOB. I'm going to have to put down my best friend soon because of their neglect. They seem absolutely fine for checkups and minor things but heaven forbid something serious happens. With the serious things, they are horrible. They charge you too much, they never admit they might be wrong, and they don't do anything more than the minimum as far as I'm concerned. Edit: I mean no disrespect to your establishment or your staff, like I said before, I had zero problems for years. Your staff is most certainly qualified and friendly and your facility is very clean. I understand that you all were working under impossible circumstances and I thank you for the care you provided but what I was upset about at the time I wrote the initial review was that my mother came home crying about a conversation with one of the vets. I do not know the whole story, I was not there, but she told me a vet was telling her she was the reason hemi wasn't getting better and that if we would have kept him still he might have gotten better. He was at that time, crated, and he WAS being kept still. At the time, nobody knew about the tumor. My mother told me she was crying in the lobby trying to tell the vet she was doing everything she could, and she WAS. I apologize for the hasty wording of the prior review, but my mother is as tough as nails and I've only seen her cry once other than that time which means she was VERY upset. I am not upset about how hemi's treatment took place, I am upset that my mother was disrespected in public. I acknowledge the difficulties veterinarians face on a daily basis and respect them for the services they provide despite rude customers and soul crushing situations, but my mother was told all of this in the lobby and not a private patient room, and was stared at by numerous strangers because of a situation she couldn't help. Looking back, almost absolutely everything you guys did for my dog and my mother was satisfactory, but it is this one incident that sparked me to (perhaps prematurely, but justifiably) write the negative review.
  December 28, 2016

  by Dyan Mauger

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Today: 09:00 am — 12:00 pm

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